Refund policy

RETURNS

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Our policy is 14 days. If 14 days have elapsed after receiving your order, we unfortunately cannot offer you a refund or exchange.

- If you wish to apply this "14 Day Policy" and get an exchange or refund of your order, you have 14 days to ship your package and send the tracking number to our customer service department by email or via our Facebook page proving that the package you returned is on its way to the correct destination.


- We specify that it is simply "14 days" for you to ship your package, once you have obtained the tracking number and sent it to our customer service, we will proceed with the exchange or refund (you don't have to wait for the package to arrive at its destination).

To qualify for a return, your item must be unused and in the same condition as you received it.

It must also be in the original packaging.

To make a return, you must present us with a receipt or proof of purchase.

Please do not return your purchase to the manufacturer.

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons that are not due to an error on our part.
* Any item that is returned more than 14 days after delivery.

We have made the choice that all customer returns must be sent to a charity "Planet Aid" with whom we now collaborate.

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To return a product, you must send it to :

Depending on where you live, the time required to receive your exchanged product may vary.

If you are shipping an item worth more than $75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. If not, we do not guarantee that we will receive the item you return.

REFUNDS (if applicable)

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Our policy is 14 days. If 14 days have elapsed after receiving your order, we unfortunately cannot offer you a refund or exchange.

- If you wish to apply this "14 Day Policy" and get an exchange or refund of your order, you have 14 days to ship your package and send the tracking number to our customer service department by email or via our Facebook page proving that the package you returned is on its way to the correct destination.
Contact our customer service

[ PLEASE DO NOT CONTACT PLANET AID FOR YOUR REFUND. THEY ARE A CHARITY THAT HAS AGREED TO ACCEPT RETURNS OF OUR COMPANY’S PRODUCTS. WE ASK THAT YOU DIRECT ALL QUESTIONS, COMMENTS AND CONCERNS ABOUT YOUR REFUND, SHOPPING EXPERIENCE, AND OUR PRODUCTS TO VIFEET, THANK YOU ]

- We specify that it is simply "14 days" for you to ship your package, once you have obtained the tracking number and sent it to our customer service department, we will proceed with the exchange or refund (you do not have to wait for the package to arrive at its destination).

If your request is approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a number of days.

Order cancellation

In order to make sure that our customers are delivered as soon as possible, we process orders within 24 hours.
This means that you can also request a cancellation of your order within 24 hours after your purchase and get a refund.

Late or Missing Refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Then contact your credit card company, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps, you still have not received your refund, please contact us at contat@vifeetshop.com

Exchanges (if applicable)
We replace an item after 14 days only if it is defective or damaged. If in this case you would like to exchange it for the same item, please send us an e-mail to contact@vifeet-shop.com